Do you offer refunds?
Deposits are non refundable unless a cancellation is made within three days of the initial payment. Refunds for additional payments can be issued up until 11:59pm EST on May 15, 2024 (minus service and transaction fees, and cancellation fees/penalties associated with the policies of third party vendors).
How will I get to and from the airport?
Packages do not include airport transfers. However, accommodations can be made for persons who wish to prearrange airport transfers at an additional charge.
How will I get to and from events?
Your all-inclusive package includes round trip transportation to and from all Island Fanatics 3D sponsored events. Please note that the Island Fanatics 3D party packs do not include transportation.
Your safety is our number one concern. We will not travel to any destination that is deemed unsafe.
Will I be safe?
Yes, you can purchase a party pack in full or make a deposit on a payment plan then, email us about adding a costume (and/or transportation/hotel accommodation) to your package. You can pay the remaining balance in full (costume) or have it added to a customized payment plan.
If I purchase a party pack, can I add a costume later?
What insurance is required if any? Travel medical insurance is recommended.
When will I receive my fete tickets? All fete tickets will be provided to you upon arrival (along with your goodie bag).
We can customize your package so that you can arrive on your time and take advantage of accommodation, transportation, costumes, and special events at your convenience. However, please note that there is a set time period for making/ changing requests. Please refer to our package changes and cancellation policy for details.
What if I want to customize my package?
What costume type will be included in my package?
A basic backline costume (without feathers) in an all-inclusive premier band will be included with packages that explicitly contain a carnival costume. Please note that the backline costume is based on the lowest starting price for each mas band’s backline section and additional costs may be incurred if a backline costume is selected from a section that exceeds this base price. If a patron chooses to upgrade to a frontline costume, please note that this will incur an additional cost which should be settled prior to arrival. We will make arrangements for costume pickup for patrons with a full package and those staying at our chosen hotel.
How does multiple occupancy work?
Please note that packages are based on individual prices inclusive of items listed in the respective packages per person. Rooms can be shared by couples and/or close friends. We will not be placing strangers in multiple occupancy rooms together.
If booking together, you can book for the two persons sharing a Double Occupancy room by selecting a quantity of 2 at check out.
If the second person is booking separately, they must each book a “Double Occupancy” package within 5 days of the first person's booking in order for a reservation to be confirmed at the price specified for the package, and to avoid additional charges being incurred (based on room cost sharing). You must provide the full names and contact information(email address and phone number) of each person on a multiple occupancy reservation at check out, so that each person can be contacted with further details about reservations and travel details.
Patrons have 72 hours from receipt of their package confirmation email to cancel their package for a full refund.
For cancellations after 72 hours, there is a non-refundable deposit of $100 USD for party packs and $500 USD (per package) for full packages that will be deducted from all subsequent payments made. Therefore, a patron’s refund will be the total payment amount made minus the non-refundable deposit. Note that in addition, service and transaction fees are non-refundable and will be deducted from all refunds. Refunds are also subject to cancellation fees/penalties associated with the policies of third party vendors.
Patrons are allowed to make changes to packages up to 14 calendar days after receipt of their package confirmation email.
Changes to packages requested after 14 days will incur a minimum $50 USD change fee. Any fees or additional costs from 3rd party vendors will also be added to the patron’s invoice.
Can I make changes to a package?
Payment plans offer a monthly payment option to break up the balance of your package into equal monthly installments following the payment of your deposit. Once enrolled in a payment plan a payment must be made by the 15th day of each month.
A grace period of 10 calendar days will be given to complete a monthly payment for each transaction period. If no payment is made within this period the patron will incur a late fee of $20 USD.
Note that all overdue balances will be carried over to the next payment period, including late fees. Also note that late fees will be compounding for each pay period missed.
How does the payment plan work?
Terms and policies updated 2024